The Mobile
Service Manager
|
Instead of being in the office filing reports or ordering parts, service reps can spend their time with customers, fixing problems and reducing the number of repeat calls. By combining rugged mobile computers and broadband service with x10DATA Mobile and Microsoft Dynamics GP, field technicians can track service requests and manage support issues from contact through resolution, delivering consistent, efficient service that helps ensure customer satisfaction - all without calling the office.
 |
|
 |
|
 |
Terry reviews his call list and gets directions to the next service call using GPS on his mobile device. He calls the customer to provide his ETA.
|
|
Terry completes the service call to record his labor hours, display an invoice and capture the customer's signature on his device.
|
|
 |
 |
Terry clocks into his service call and reviews the trouble report and equipment repair history to be up to speed prior to greeting the customer.
|
|
In route to his next call, Terry receives an alert that his truck inventory is below minimum and to return to the warehouse at day's end for replenishment.
|
|
 |
 |
Terry records parts used and equipment removed and replaced during the service call by scanning bar-coded serial numbers using his mobile device.
|
|
After arriving at the warehouse, Terry records parts inventory replenishment loaded onto his service truck. He drives home in time to watch the game.
|
|
Palm Treo 700wx | Palm Treo 750 | Symbol MC35 | Symbol MC70 | Panasonic Toughbook 19 |
|
|
