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| x10DATA Mobile Service Manager for MS Dynamics GP |
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Extend the functionality of Microsoft Dynamics GP Field Service into a field service automation solution, enabling service reps can spend their time with customers, fixing problems and reducing the number of repeat calls, rather than filing reports or ordering parts back at the office.
Using rugged mobile computers powered by x10DATA Mobile, field service technicians have their daily calls, warranty status, maintenance history, and repair instructions at their fingertips, increasing first-call closure rates. Real-time dispatching matches new service calls with technicians' current locations, reducing response times. Turn-by-turn voice directions guide the technician to the customer's home. Barcode scanning verifies the correct equipment is being serviced and accurately records repair parts used. When the call is completed, time and materials are displayed, the customer's signature is captured, and a service receipt is printed.
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